| |
 | Administer Netware 4.x & Windows NT 4.x network for 800
users |
| Account management, desktop support, LAN analysis &
reporting, on-call rotation, communications and new product analysis |
| Developed & implemented business plan for help desk
serving 2,400 people in 4 sites. |
| Managed 3-5 people including Systems Access, Audit control
& EPP functions |
| Developed data bases and educational materials. |
| Provided systems orientation for new people |
|
Appleton Ridge
Technology Services, Inc. |
MBNA New England
Camden, Maine
LAN Manager & Regional User Support Manager |
|
Aetna Life and Casualty
Health Services Organization Middletown, CT
Business Systems Analyst |
| Provide high quality operations support, problem resolution
and consulting services to 7,000+ customers in 39 sites. |
| 1st & 2nd level LAN support, manage workstation,
printing & network equipment. |
| Technical consulting on product development, production
testing and distribution. |
| Evaluation & testing of new products. |
|
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| Consulting contracts: |
|
CompuCom Systems
Hartford, Ct
Field Engineer on Aetna team |
| Responsible for configuration, installation, testing and
upgrades of hardware and software for The Aetna at all Hartford area locations |
|
Shawmut Mortgage Company - West
Hartford, Ct
Analyst |
| Automated document tracking between Payoff and Release
Departments. Advised on database and LAN design for networking releases. |
|
Hefler & Company
Scarborough, Maine
Programmer/Analyst |
| Designed & programmed system for managing product
export and documentation. |
| Created reports for foreign and domestic offices.
|
| Trained and supported three users.
|
| Responsible for auditing records, cash flow/financial
analysis and forecasting. |
|
|
ValCom Business Center
Portland, Maine
Account Manager |
| Managed and developed accounts in small to medium markets.
|
| Received award for Excellence In Innovation for
establishing the Customer Satisfaction Survey program. |
| Operated Help Desk for front line sales and support
inquiries. |
| Provided demonstrations, product comparisons, installation,
setup of applications, orientation and training for clients. |
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