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- Administer Netware 4.x & Windows NT 4.x network for 800
users
- Account management, desktop support, LAN analysis &
reporting, on-call rotation, communications and new product analysis
- Developed & implemented business plan for help desk
serving 2,400 people in 4 sites.
- Managed 3-5 people including Systems Access, Audit control
& EPP functions
- Developed data bases and educational materials.
- Provided systems orientation for new people
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Appleton Ridge
Technology Services, Inc. |
MBNA New England
Camden, Maine
LAN Manager & Regional User Support Manager |
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Aetna Life and Casualty
Health Services Organization Middletown, CT
Business Systems Analyst |
- Provide high quality operations support, problem resolution
and consulting services to 7,000+ customers in 39 sites.
- 1st & 2nd level LAN support, manage workstation,
printing & network equipment.
- Technical consulting on product development, production
testing and distribution.
- Evaluation & testing of new products.
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| Consulting contracts: |
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CompuCom Systems
Hartford, Ct
Field Engineer on Aetna team |
- Responsible for configuration, installation, testing and
upgrades of hardware and software for The Aetna at all Hartford area locations
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Shawmut Mortgage Company - West
Hartford, Ct
Analyst |
- Automated document tracking between Payoff and Release
Departments. Advised on database and LAN design for networking releases.
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Hefler & Company
Scarborough, Maine
Programmer/Analyst |
- Designed & programmed system for managing product
export and documentation.
- Created reports for foreign and domestic offices.
- Trained and supported three users.
- Responsible for auditing records, cash flow/financial
analysis and forecasting.
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ValCom Business Center
Portland, Maine
Account Manager |
- Managed and developed accounts in small to medium markets.
- Received award for Excellence In Innovation for
establishing the Customer Satisfaction Survey program.
- Operated Help Desk for front line sales and support
inquiries.
- Provided demonstrations, product comparisons, installation,
setup of applications, orientation and training for clients.
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